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Marketing Account Manager

Account Managers serve as the primary contact and trusted advisor for Authority Institute Members. Their role centers around development of trusting Member relationships and providing persuasive, effective marketing counsel. This to ensure successful execution of Institute Marketing Services in order to position Members as the primary thought leader and expert in their industry, community or marketplace.

Account Managers will lead a cross-functional Account Team, facilitating delivery of all elements of the Authority Marketing System (publicity, social media, content marketing and web development) for each Member every month. Each Account Team serves 14-20 Members simultaneously.

Account Managers are responsible for providing proactive planning and strategic oversight of the Account Team. Driving collaboration, performance and annual Member retention are also key to an Account Manager’s success.

Expected Outcomes:

  • Ensure a Member retention rate of >90% to full term of the contract
  • Ensure that less than 10% of new Members stall
  • Create a >50% renewal rate
  • Contact 100% of current Members each week

Requirements:

  • Managing growth and development of accounts in his/her assigned Account Team.
  • Maintaining strong, trusting relationship with Members and serving as their primary contact within the Account Team.
  • Working with Account Team to ensure sound planning, timely execution and solid Member relations.
  • Keeping frequent and open line of communication with functional Account Team members.
  • Maintaining awareness of Account Team status, performance dynamics and conflicts, and conveying any concerns to Account Director.
  • Coordinating and leading all meetings, calls and presentations with Members.
  • Ensuring that retention goals are met within assigned Account Team.
  • Ensuring that all Account Team Members’ receivables are paid as scheduled.
  • Championing AMG brand, driving motivation and conveying AMG’s vision and values to all staff within assigned Account Team.
  • Leading AMBDs and Institute Member onboarding.
  • Keeping Account Director informed of the status of his/her Account plans and concerns, as well as involving him/her as needed.

Preferred Skills & Experience:

  • 3 years’ experience in Account Management/Service, Sales, Project Management
  • or related field.
  • Strong interpersonal skills, with a service mentality
  • Demonstrable experience in managing client relationships and proving ROI
  • Articulate and persuasive writing and speaking skills
  • Ability to problem-solve; flexible and resourceful
  • Outstanding attention to detail
  • Google Analytics certification, AdWords and Hootsuite experience preferred
  • Bachelor of Arts degree or higher
  • Experience with G-Suite and Mac Office environments
  • Marketing/Publishing/Advertising Agency experience a plus
  • Working knowledge of Sales Force and project management systems a plus

Advantage is an entrepreneurial, high growth company with opportunity for advancement and lots of upward mobility. Professional development programs offered. We offer great Vacation/PTO benefits, a great Medical/Dental program, 401(k) program with company contribution and other nice perks. We highly value and respect our Team Members.

Position is based in Charleston, SC. Team members are eligible for benefits package after a 3-month review.

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